Frequently Asked Questions
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What if I have pets?
We love pets! We like to keep your pets happy and comfortable, so you may choose to put them up or leave them out. We do not, however, clean up any messes after your pet for sanitary reasons.
Will the same person clean my house each time?
Yes! We think it’s important to have the same person clean your home each time, so they can learn your preferences! In certain circumstances, however, a different cleaner may be sent to fill in for your regular cleaner.
What if I have a specific cleaning product of vacuum I’d like you to use?
We bring all supplies and equipment required to perform your scheduled cleaning services, but if there is something specific that you’d like for us to use, we’re happy to do so!
How often should I have my home cleaned?
We offer regular house cleaning on a weekly, bi-weekly, and monthly basis. In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, post construction cleans, and the occasional maintenance cleans for customers that just need a little extra help. Our most popular visit is every two weeks, but we will schedule according to your needs. Monthly client’s may vary because of scheduling. Weekly and bi-weekly clients will have cleaning performance the same day each time.
Do I have to sign a contract?
We do not require a contract to be signed unless you are committing to a specific promotion we are running. We do ask that you give us a heads up if you decide you no longer need cleaning services.
What if something gets broken or damaged?
In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All of our Reliable Green Cleaning employees are fully insured to guarantee the safety of your possessions.
Should I tip my cleaner?
Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations so please feel free to leave a review via email, phone call, or social media! If you do wish to leave a tip for your cleaner, please place the tip on the kitchen counter.
Do you offer gift certificates and gift cards?
Yes we do! Reliable Green Cleaning services make great gifts, whether it’s for Mother’s Day, Valentine’s Day, Christmas, a birthday or anniversary, or even to help a friend through a difficult time. Contact our office to place your order: 270-366-7616.
What if my cleaning day falls on a holiday?
If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Contact our office at 270-366-7616, for a list of our observed holidays.
Can I hire one of your cleaners directly?
Our employees are not available for direct hire. A great deal of time and resources are put into hiring our staff. Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of five (5) years from the date that the employee last worked for Reliable Green Cleaning.
Do I need to be home when the cleaner comes?
You do not need to be home, although of course you’re welcome to be. Many of our customers provide us with a key to their home, and when necessary, alarm codes. We keep your keys and access information extremely secure.
Do you only offer eco-friendly cleaning?
No. We offer both eco-friendly and standard cleaning products. You will be asked which type of cleaning products you feel most comfortable with at your time of inquiry!
What payment methods do you accept?
Payment is due upon receipt. We accept Cash, Check, ACH, and all major credit/debt cards.
Do you have a cancellation policy?
Yes, we do. Please allow at least 48 hours notice before cancellation. In the event of a lock-out, we charge a $25 lock-out fee.
Do you have a guarantee policy?
Yes! If for any reason, you are dissatisfied with your cleaning services, please contact our office at 270-366-7616 and we will be happy to discuss sending out another cleaner for correction, at no additional cost!

Let’s Start Cleaning!
For expert cleaning services for your home or business, leave it to Reliable Green Cleaning!